Terms & Conditions
Terms & Conditions of Sale for Bristol Auto Electrical Ltd.
Bristol Auto Electrical Limited. Registered in England No. 2361630
DEFINITIONS
“The Company” means Bristol Auto Electrical Ltd.
“The Buyer” means the person, firm or company entering into a contract with the Company.
“The Conditions” means the conditions herein contained relating to the sale of goods.
“The Contract” means the contract between the Company and the Buyer, created on acceptance of the buyers order.
“The Goods” means the goods supplied hereunder in accordance with the order.
TERMS OF BUSINESS
All orders are accepted, and goods supplied only based on our standard terms and conditions printed hereunder. No employee or agent of this company has authority to accept orders on any other basis. By placing an order with us whether by reference to our catalogue (a) offers to buy or products on the terms of business set out hereunder and (b) waives any conditions or stipulations in, or made at the time of, the order (or in its own standard documentation) which imposes or seeks to impose its own conditions or terms of purchase insofar as these are at variance with these standard sales conditions, whatever the customer’s intention may be.
ORDERS
The company reserves the right to accept or refuse orders and to cancel or suspend delivery of any uncompleted order. We regret that under no circumstances can we accept any responsibility whatever for errors arising from orders placed by telephone.
Online discount codes do not apply to on sale items.
DESCRIPTIONS
All descriptions specifications, drawings and particulars of performance and dimensions, are approximate only. The descriptions, drawing and photographs contained in the Company’s catalogue, price lists and other advertising matter are intended merely to present a general idea of the goods described therein and none of these shall form part of the contract. Pre-packed goods are only supplied in the quantities listed per pack, card or box. Cancellation of orders cannot be accepted if the work has already begun, or if the goods have already been dispatched.
RETURNS & HANDLING CHARGES
Goods correctly dispatched against a customer’s order may not be returned without the consent of the company. The company reserves the right not to accept goods returned for credit. However, if goods returned are accepted for credit, a handling charge will be made. Goods returned to us for any reason must be sent carriage paid.
CONSUMER RETURNS & HANDLING CONSUMER CHARGES
If the buyer changes their mind
In line with the Consumer Contract (ICAC’S) Regulations The Buyer must tell the Company they don’t want the goods within 14 days of receiving it.
Once The Buyer told the Company, The Buyer has 14 days to send the goods back.
The goods must not be used and must be 'as new' when returned to company. The buyer must return the goods to the company or request the company to collect the goods, in either case, at the buyers cost.
A full refund for the goods and carriage will be paid in full within 14 days of receiving the goods. If the buyer purchased a faster delivery service the buyer will only receive the basic postage cost back.
Please note that this policy has some limitations and does not apply to business customers.
Non-faulty goods returns will not be accepted for electronic software downloads, CDs, DVDs, and consumable goods. Unless The buyer inform The company within 14 working days of receipt of the goods and it can be proven that the Licence Key has not been viewed or otherwise not used.
The buyer does not have the legal right to cancel any goods that have been personalised to the buyers requirements.
The buyer can cancel by post to Bristol Auto Electrical, Unit D, 129 Albert Rd, St Philips, Bristol, BS2 0YA; by e-mail to sales@bae-bristol.co.uk; or over the phone on 0117 971 2242. The buyer should keep evidence of having given notice of cancellation, such as an e-mail receipt or notification.
The buyer must return the goods to
Bristol Auto Electrical
Unit D 129 Albert Rd
St Philips
Bristol
BS2 0YA
Damage On Arrival
If any goods were damaged in transit, we ask that the buyer report it to the company within 7 working days by e-mail to sales@bae-bristol.co.uk along with photographs of the damage to the goods and/or parcel.
If the goods are visibly damaged on receipt, we recommend that the buyer records this on the carrier's delivery note.
Goods should be returned in their original packaging, where possible, complete with all accessories and documentation. If the original packaging is damaged beyond reuse, goods should be returned in suitable packaging to ensure the goods are not damaged in transit.
Once received back into our warehouse, we'll issue a replacement or full refund to the buyer via the buyers original payment method and reimburse the buyers reasonable return carriage costs if the buyer has declined to use our free return postage label service. What is a reasonable return carriage costs depends on the size of the goods. The method and cost of return should first be agreed with the company before returning the goods along with the purchase receipt of carriage.
The buyer must return the goods to
Bristol Auto Electrical
Unit D 129 Albert Rd
St Philips
Bristol
BS2 0YA
Faulty On Arrival
If the buyers goods are faulty on arrival, we request that the buyer inform the company within 30 days of receipt by post to Bristol Auto Electrical, Unit D, 129 Albert Rd, St Philips, Bristol, BS2 0YA; by e-mail to sales@bae-bristol.co.uk; or over the phone on 0117 971 2242
If the buyer wishes to receive a full refund. Goods should be made available for collection or returned in their original packaging complete with all accessories and documentation.
Once the company has verified the fault, the company will issue a replacement or full refund including carriage to the buyer via the original payment method.
If the buyer has declined to use the company's free return postage label service by means to return the goods, the company will reimburse the buyer for reasonably return carriage costs.
What constitutes a reasonable return carriage costs depends on the size of the goods. The method and cost of return should first be agreed with the company before returning the goods along with the purchase receipt of carriage.
The company tests returned goods, and if the returned goods are found not to be faulty by our technicians, the company will return the goods to the buyer, in this instance the buyer will be liable for the return carriage costs.
The buyer must return the goods to
Bristol Auto Electrical
Unit D 129 Albert Rd
St Philips
Bristol
BS2 0YA
The Company Sent The Wrong Goods
The buyer must tell the Company they received the wrong goods within 14 days of receiving it.
Once the buyer has told the Company, the buyer has got another 14 days to send the goods back.
The goods must not be used and must be 'as new' when returned to the company. The buyer must return the goods to the company or request the company to collect the goods.
A full refund for the goods and carriage will be paid in full within 14 days of receiving the goods. If the buyer purchased a faster delivery service the buyer will only receive the basic postage cost back.
Please note that this policy has some limitations and does not apply to business customers.
Non-faulty goods returns will not be accepted for electronic software downloads, CDs, DVDs, and consumable goods. Unless the buyer informs the company within 14 working days of receipt of the goods and it can be proven that the Licence Key has not been viewed or otherwise not used.
The buyer does not have the legal right to cancel any Goods that have been personalised to buyers requirements.
The buyer can cancel by post to Bristol Auto Electrical, Unit D, 129 Albert Rd, St Philips, Bristol, BS2 0YA; by e-mail to sales@bae-bristol.co.uk; or over the phone on 0117 971 2242. The buyer should keep evidence of having given notice of cancellation, such as an e-mail receipt or notification.
If the buyer has declined to use our free return postage label service by means to return the goods, the company will reimburse the buyer for reasonably return carriage costs.
What constitutes a reasonable return carriage costs depends on the size of the goods. The method and cost of return should first be agreed with the company before returning the goods along with the purchase receipt of carriage.
The buyer must return the goods to
Bristol Auto Electrical
Unit D 129 Albert Rd
St Philips
Bristol
BS2 0YA
The Buyer Ordered The Wrong Goods
The buyer must tell the Company they ordered the wrong goods within 14 days of receiving it.
Once the buyer notifies the Company, the buyers has another 14 days to send the goods back.
The goods must not be used and must be 'as new' when returned to us. The buyer must return the goods to the company or request the company to collect the goods, in either case, at the buyers cost.
A full refund for the goods will be paid in full within 14 days of receiving the goods. Original carriage costs are not included.
Please note that this policy has some limitations and does not apply to business customers.
Non-faulty goods returns will not be accepted for electronic software downloads, CDs, DVDs, and consumable goods. Unless the buyer inform the company within 14 working days of receipt of the goods and it can be proven that the Licence Key has not been viewed or otherwise not used.
They buyer does not have the legal right to cancel any Goods that have been personalised to the buyers requirements.
The buyer can cancel by post to Bristol Auto Electrical, Unit D, 129 Albert Rd, St Philips, Bristol, BS2 0YA; by e-mail to sales@bae-bristol.co.uk; or over the phone on 0117 971 2242. the buyer should keep evidence of having given notice of cancellation, such as an e-mail receipt or notification.
The buyer must return the goods to
Bristol Auto Electrical
Unit D 129 Albert Rd
St Philips
Bristol
BS2 0YA
DELIVERY
Any time quoted for dispatch is to date from receipt by the Company of a written order to proceed and of all necessary information to enable it to put the work in hand. The Company will use its reasonable endeavours to dispatch on the date given but will accept no liability for failure to do so for whatever reason. The time for delivery shall not be of the essence.
DAMAGE IN TRANSIT
The company will repair or replace free of charge, goods damaged in transit, provided that the Company and the Carriers receive the requisite written notification of such damage within three days of receipt of goods. Unless such notification is received by the Company and the Carriers within that period the Carriers and the Company shall be under no liability for damage in transit. The customer is advised in his own interest to inspect the goods immediately on arrival. The packing and contents should be retained for the Carriers inspection.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
NON-DELIVERY
In the case of non-delivery notice in writing must be received by the Company within twenty-one days of invoice date. In the case of claims for shortages, all claims must be received in writing by the Company within three days of receipt of the goods. No claim can be entertained unless these conditions, which basically are the Carriers conditions, are observed.
PRICES
All prices included in the Company’s quotations are provisional and are subject to alteration upwards or downward without notice according to the Company’s price or prices ruling at the date of invoice. Prices are exclusive of VAT unless expressly stated to be VAT inclusive
SETTLEMENT TERMS
Maximum credit allowed is thirty days following the month of invoice. We reserve the right to suspend delivery of any order if the account is overdue. Any old debt given to our debt collectors for collection will incur a 15% collection fee.
WARRANTY
The Company hereby warrants the Goods are free from any material defect in workmanship and materials and correspond with any agreed specification by the Company’s liabilities under this warranty shall be limited to replacing any defective goods. The Company’s liability under this warranty is also conditional upon: a)Written notice of the defect being given to the Company within 14 days after discovery of the same and in any event within one month after either the date of delivery or the date on which the Customer was informed that the Goods are ready for delivery whichever occurs first, b)The goods having been properly stored and used by the Customer prior to the defect occurring, c) The Goods not having been subjected to any abnormal or improper use or modification: and d)The Goods having been returned at the Company’s request but at the Customer’s expense for inspection. Please note, if a product returned under warranty has failed in use we may repair and return the product.
CONSEQUENTIAL DAMAGE
The Company shall not in any way be liable or responsible for consequential loss or damages claims or liabilities of any kind whatsoever and howsoever arising in respect of products supplied by the Company.
LEGAL CONSTRUCTION
This Contract shall in all respects be construed and operate as an English Contract and in conformity with English Law and the parties submit to the jurisdiction of the Courts of England and Wales.
PASSING OF TITLE
The property in goods supplied by us shall not pass unless and until all monies due to us including the price of the goods in question shall have been paid to us. These standard conditions of sale are exhaustive, and no other terms shall be implied or introduced herein unless in writing signed by the party against whom they are to be enforced.
Bristol Auto Electrical Limited. Registered in England No. 2361630
Issue Date: 13th July 2020
Updated Date: 14th May 2021